Privacy policy
Last updated: June 27, 2025
1. Introduction
Platigo Solutions Pty. Ltd. values your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 and the Australian Consumer Law. This privacy policy ("Policy") outlines how we collect, use, disclose, and safeguard your information when you visit our Site, use our services, and interact with our marketing and advertising initiatives. By accessing or using our Site, you agree to the terms of this Policy.
2. Information We Collect
Personal Information:
We may collect personal information, including but not limited to your name, email address, phone number, shipping address, payment information (such as credit card details), and other information you provide when you make a purchase, sign up for our newsletter, or contact us.
Sensitive Health Information:
When you purchase products related to health or medical conditions, we may collect information related to your health or medical history. This information is classified as "sensitive information" under the Privacy Act and is handled with the utmost confidentiality. It is only used to fulfill your order or provide customer support.
Automatically Collected Information:
We may collect information automatically when you visit our Site, including your IP address, browser type, device information, and browsing behaviour. This information is collected through cookies, web beacons, and other tracking technologies.
3. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders, including payment processing and shipping.
- Provide customer support and respond to your inquiries.
- Send you marketing communications, including newsletters and promotional offers, with your consent.
- Improve our Site, products, and services by analysing usage and feedback.
- Comply with legal obligations and enforce our terms and conditions.
4. Google Services
We use Google Ads, the Google Tag, and Google Analytics to track user behaviour and improve our marketing efforts. These services may collect information such as your IP address, device information, and browsing behaviour. For more information on how Google's third-party cookies operate and handle your data, see: Google Privacy Policy. You can opt-out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on.
5. Shopify and Payment Gateways
Our Site, leverages the online e-commerce platform of Shopify and operates subject to the Shopify Privacy Policy outlined here [https://www.shopify.com/au/legal/privacy] and legal terms outlined here [https://www.shopify.com/au/legal/terms-faq]. We also use payment gateways such as Stripe and PayPal to process payments. These services may collect and store your personal information, including payment details. We ensure compliance with their privacy and security standards, and we do not store your payment information on our servers.
6. Microsoft Services
We use Microsoft Advertising and Microsoft Clarity for marketing and user behavior analysis. These services may collect information such as your IP address and browsing behavior.
7. Olark Chat Service
We use Olark to provide live chat support on our Site. Olark may collect information such as your name, email address, and chat transcripts. This information is used solely for providing customer support and improving our services.
8. International Data Transfers
If you are located in Australia, your personal information may be transferred to and processed in countries outside of Australia. When your information is transferred internationally, we take appropriate steps to ensure that it is protected in accordance with this Policy and applicable privacy laws, including the use of standard contractual clauses approved by the Australian Information Commissioner.
9. Direct Marketing
With your consent, we may use your personal information to send you direct marketing communications. You can opt-out of receiving marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly at novoglan.customer-service@novoglan.co. We will not sell or share your information with third parties for their own direct marketing purposes without your consent.
10. Access and Correction of Personal Information
You have the right to request access to, and correction of, the personal information we hold about you. If you wish to access, correct, or update your personal information, please contact us at novoglan.customer-service@novoglan.co. We will respond to your request within a reasonable timeframe and in accordance with the Privacy Act.
11. Complaints and Dispute Resolution
If you have any concerns or complaints about our handling of your personal information, please contact us at [contact email address]. We take privacy seriously and will investigate and respond to your complaint promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
12. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure.
13. Cookies and Other Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Site. You can control the use of cookies through your browser settings.
14. Changes to This Policy
We may update this Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Policy on our Site and updating the "last updated" date above.
15. Contact Us
If you have any questions or concerns about this Policy or our privacy practices, please contact us at novoglan.customer-service@novoglan.co